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Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
Showcase loves dual heartbeat with our Hearts in Twin Flames Gemstone Pendant. Set in pristine sterling silver with options of a gold plated- or a rose gold-plated finish, this pendant combines two heart-shaped stones, representing the bond between loved ones. Customise it with your initials to signify your hearts beating as one.
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