Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
Cherish your unique love story with our couples initials necklace, available in sterling silver, 18K gold-plated silver, or 18K rose gold-plated silver. Adorning a polished heart, your chosen initials elegantly testify to your bond. Suspended from an adjustable 16 to 18-inch diamond-cut cable chain and secured with a lobster clasp, this personalised piece becomes a lasting emblem of love and unity, perfectly suited to your style.
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