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FAQs

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.

A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.

  • Q1: What is the base metal of Guyal’s products?

    The base metal for all our products is 925 Sterling Silver.

  • Q2: Are the weights mentioned on the website exact?

    The weights on our website are indicative. The actual weight, which will not vary by more than 5%, is declared in the invoice after manufacturing.

  • Q3: What is Guyal's shipping policy?

    We offer safe, secure, and hassle-free shipping. All products are insured up to INR 2000 during transit and are delivered in tamper-proof packaging by our logistics partners, Delhivery and Xpressbees.

  • Q4: What happens if an online transaction fails but the amount is deducted?

    In such cases, the deducted amount will be refunded to the source account within 10 working days.

  • Q5: What are Guyal's shipping charges?

    Shipping is free for all orders.

  • Q6: Where does Guyal ship?

    We service more than 28,000 pin codes in India. For unserviceable addresses, a full refund will be processed within 10 working days.

  • Q7: What payment methods does Guyal accept?

    We accept only prepaid orders. Cash on Delivery (COD) is not available.

  • Q8: What are the delivery stipulations at Guyal?

    Orders must be delivered to the consignee's residential or work location. Delivery is not possible to public places or P.O. Box addresses. The recipient must provide OTP to our logistics partner at the time of delivery.

  • Q9: How can I track my order?

    Order status can be tracked by logging into the "My Account" section of our website. Delivery takes 10 business days, subject to delays by governmental or other entities.

  • Q10: Can I change the shipping address after placing an order?

    Changes to the shipping address can only be made within 2 hours of order placement by emailing support@guyal.com.

  • Q11: What is Guyal's return policy?

    Returns are accepted if there's damage or discrepancy reported within 24 hours of delivery. For personalised items, returns are only possible under these conditions.

  • Q12: What is Guyal's refund policy?

    Refunds are processed to the original payment source within 10 working days of cancellation or return approval.

  • Q13: How does Guyal ensure customer privacy?

    We maintain high standards for secure transactions and information privacy, with stringent measures to protect user data.

  • Q14: Can I opt out of promotional communications from Guyal?

    Yes, users have the option to opt out of marketing-related communications after setting up an account.