Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
The Family Ties Heirloom Band offers a way to encapsulate your nearest and dearest in the elegance of sterling silver. With space for customisation, this band transforms into a narrative of gemstones and names, symbolising the individual threads that weave your familys tapestry. Its a tasteful piece, available in classic silver, radiant 18K gold, or chic rose gold plating, making it the perfect heirloom that echoes the sentiment of the bond you share.
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