Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
Celebrate your shared journey with our personalised couples initials necklace, available in sterling silver, 18K gold-plated silver, or 18K rose gold-plated silver. Delicately showcasing your chosen initials on either side of the iconic & symbol, it captures the essence of togetherness. Suspended from a radiant 16 to 18-inch diamond-cut cable chain and secured with a robust lobster clasp, this bespoke piece embodies both love and craftsmanship in perfect harmony.
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