Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
Let heart-shaped stones glisten, symbolising your unwavering affection, available in silver, silver with 18K gold plating, or silver with 18K rose gold plating. Enhanced by diamonds for a touch of sophistication, this piece is primed for personalisation. Add engravings of names, transforming it into a keepsake that forever encapsulates the moments held dear.
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