Shipping
Your personalised jewellery will reach you within 10 business days.
Returns and Replacements
Upon receiving your order, please inspect the product immediately for any issues such as damage, incorrect quantity, or discrepancies with your order specifications (e.g., spelling errors, wrong gemstone, incorrect metal color). Report any issues to us WITHIN 24 HOURS of delivery by sending clear photos by email to wecare@guyal.com. If approved, a free replacement and reverse pick-up will be arranged
Cancellations
You can make any changes or cancellations within 2 hours of placing the order. No changes/cancellations are permitted after 2 hours, because we start work on your orders immediately upon receipt
Payment
We accept only prepaid orders.
Wear your love for your family close to your heart with this sentimental necklace. The heart-shaped pendant is crafted in your choice of metal and customized with 2 to 4 birthstones. Round white lab-created sapphires adorn one side of the heart, adding eye-catching sparkle. Each line can be engraved with a name or sentiment (up to 10 letters each) for an extra personalised touch.
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